The phrase “CenturyLink internet outages” has been trending today as thousands of users across the U.S.—including today’s massive CenturyLink outage—report service disruptions. If you’re wondering “Is CenturyLink down?”, worried about the CenturyLink outages map, or needing the CenturyLink outage phone number, this guide covers it all with the most accurate, human-friendly updates and expert advice.
What’s Behind Today’s CenturyLink Outage
Users statewide have reported a major CenturyLink outage today, with more than 35,000 complaints nationally, particularly across Colorado and nearby regions. The disruption lasted roughly 2.5 hours and affected both DSL and fiber services, attributed to a network routing issue, not a cyberattack.
CenturyLink Outages Map & Reported Regions
Even if you don’t see your area highlighted on the interactive CenturyLink outages map, users in states like Colorado, Oregon, Florida, Texas, and others have documented issues via Reddit and outage-tracking platforms . Some savvy users resolved connections by switching DNS to Google (8.8.8.8) or Cloudflare (1.1.1.1).
CenturyLink Customer Service: Who to Call
Need help? Here are key CenturyLink outage phone numbers:
- Residential Technical Support: 800‑244‑1111
- Internet Repair: 1‑877‑348‑9005
- Business Support & Fiber Services: 1‑800‑603‑6000 or 833‑660‑1244
Line into a real agent by calling residential support or use direct numbers with minimal wait .
How to Report a CenturyLink Internet Outage
You can report your outage via:
- CenturyLink help page (“Check for Outages”) after signing into your account
- Automated Troubleshooter tool—it diagnoses issues and can automatically open a repair ticket
- Phone support using above numbers
- CenturyLink’s official X (Twitter) or Facebook pages
Common Causes Behind CenturyLink Outages
CenturyLink identifies four main triggers:
- Area-wide network issues (like today’s routing glitch)
- Individual home connectivity issues
- Equipment failure—a faulty router/modem
- Service suspension due to billing or account problems
Advanced “Troubleshooter” tool helps diagnose and resolve many of these.
DIY Fixes You Can Try Right Now
If you’re struggling with connectivity, here are quick steps:
- Change your DNS settings to 8.8.8.8 (Google) or 1.1.1.1 (Cloudflare)
- Reboot your modem and router—this clears glitches
- Check cables, router power, and line lights
- Run the Troubleshooter to identify area vs. local issues
CenturyLink Customer Service Insights
- Top contact numbers: 800 244 1111 for residential inquiries and 866 693 9990 for direct communication with a representative
- For business/fiber, call 833‑660‑1244 or 1‑800‑603‑6000
- Support hours are from 8 am to 6 pm local time on weekdays, with chat support extending until 9 pm.
A Timeline of Today’s Outage
| Time | What Happened | What You Can Do |
| ~3 pm local | Spike in outage reports across ~45 K users nationwide, 35 K for CenturyLink | Switch DNS or use mobile hotspot |
| +0.5 hr | Reports of CenturyLink site/app inaccessible | Use outage-tracking apps or call support |
| +2 hr 30 min | CenturyLink confirms routing issue; technicians activated | Reboot modem when service returns |
| +3 hr | Users regain connectivity; CenturyLink posts resolving update |
What to Do If You’re Still Offline
- Check your CenturyLink outages map or app
- Run automated Troubleshooter
- For residential assistance, call 800 244 1111 or reach out to 1 877 348 9005 for repairs.
- Ask support for ETA and restoration details
FAQs
What’s the best way to report a CenturyLink outage?
Sign in to My CenturyLink app/website and check “Check for an outage,” or call 1‑877‑348‑9005 (internet repair) Don’t forget the live agent number 866‑693‑9990 for fastest help.
Why isn’t my area shown on the outage map?
Sometimes DNS-specific or routing issues don’t immediately reflect. Try DNS change or contact support directly .
Is CenturyLink’s downtime due to a cyberattack?
No, today’s outage was caused by a routing failure. Historically, CenturyLink has stated such issues are technical, not security-related
Which phone number is best for real person help?
For the quickest human assistance, reach out to residential at 800 244 1111, business at 1 800 603 6000, fiber at 833 660 1244, or connect with a live agent directly in certain areas at 866 693 9990.
Bottom Line
Today’s massive CenturyLink outage affected over 35,000 users nationwide due to a routing mishap, not a cyber threat. While the service is now restored, switching DNS and rebooting equipment helped many regain access faster. Bookmark support numbers, enable notifications in your app, and use these troubleshooting steps to stay ahead if the next interruption hits.